Easy electronic recording of sales staff feedback for department stores!
The "awareness" during customer service can easily become data on the spot.
The "awareness" during customer service can easily become data on the spot. Smart Report Cloud is a cloud service that automatically structures simple input from just talking and taking photos in department store sales areas, instantly visualizing daily reports, customer service notes, initial responses to complaints, and out-of-stock information. Scene 1: Customer Service Record At the end of a customer interaction, simply input voice data on your smartphone. The AI recognizes the voice and records it as a customer service record in the database. Since the AI corrects typos and structures the text, you can easily register it during spare moments. Scene 2: Digitization of Handwritten Shipping Labels Handwritten shipping labels filled out by customers can be photographed with a smartphone, and the text can be recognized and converted into text data on the spot. This data can also be output as CSV, allowing for smooth integration with WMS. It reduces double entry and input errors, accelerating DX at the site. It supports voice input and photo attachments, making it easy for staff who are not IT-savvy to use. "Record smartly without stopping customer service" — simultaneously achieving improved customer experience and operational efficiency in department stores.
- Company：東計電算 製造システム営業部 (第一事業所)
- Price：Other
